Introducing Ethernet Services Suite
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Check out our new Ethernet Services Suite, a major new range of professional services that are designed to help carriers design, deploy, operate and maintain Ethernet networks
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Introducing Ethernet Services Suite
- 1. Ethernet Services Suite Overview ADVA Optical Networking
- 2. ADVA Optical Networking – A Solutions Provider! • Whether our customers have a time constraint, lack of resources or expertise, or another challenge, we have the solution. • Ethernet Access Challenges • • • • • • • 2 Low Unit Cost of equipment vs. high depot & logistics costs Multiple boxes & physical configurations (XFP, SFP etc.) Individual unit configuration required (management address etc.) before the device can be configured by the customer’s own management system Installation costs OPEX spend for provisioning efforts Time - every hour the system is not in production is unrecognized revenue Sparing and/or spares management © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 3. ESS The Complete Package Pre-populating the IP address/management information before delivery to customer location Advanced staging and deployment support services designed to dramatically reduce installation time Staging / Provisioning • People • Project management, technical resources, consultative resources, on-site or remote Deployment • • Per site, per project, regionally or globally Basic install or complete installation and provisioning Training • Customized (use case driven) training packages created for the environment. Locally, remotely or via eLearning Maintenance • Sparing options to include part and/or technician for 3-Day, Next Business Day and where available, 4-Hour • A resource dedicated to the customer to facilitate the initial roll-out of their devices Initial Application Service 3 • © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 4. ESS Staging Scope • As part of the manufacturing and delivery process, we will pre-populate the required information on the device before delivery to the customer location. • This service has two levels – see following slide for details • Service is geared towards more knowledgeable customers or should be purchased in conjunction with Initial Application Customer Benefit • • • • 4 Speeds up deployment Requires less skilled resources for deployment Reduces effort Reduces costs © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 5. Ethernet Complete Staging • Deliverables of the option “Baseline Configuration” • Baseline configurations are loaded onto the network elements by ADVA Optical Networking as part of the staging process. They include: • • • • • Temporary UserID and Password for initial NOC/Central Office access Ethernet WAN Interface Configuration Generic SNMP Parameters (community string and trap receiver host address) Management VLAN Tunnel configuration (WAN port)1 Any common parameters as agreed between the customer and ADVA Optical Networking • Benefit: • 5 The option “baseline configuration” reduces the overall on site effort of skilled personnel and ensures a consistent configuration. © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 6. Ethernet Complete Staging • Deliverables of the option “Location Specific Configuration” • • • • • Location Specific Configuration Information is loaded onto the network element by ADVA Optical Networking as part of the staging process this includes: Management IP Address and Subnet Mask Static Route information for management interface RFC1213 – SYSNAME and SYSLOCATION Management VLAN Tunnel configuration (WAN port) • Benefit: • 6 The option “Location Specific Configuration” reduces on site effort of skilled personnel and ensures consistent configuration as well as immediate access to the network element by NOC personnel. © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 7. ESS People Scope • • • Customer Benefit 7 • • • Dedicated Technical Resource or Project Manager for the duration of the project Dedicated resource can either reside at the customer CO facility or remotely at an ADVA Optical Networking location Responsible for scheduling, coordinating and provisioning efforts for the project Continuity of resource for the life of the project Streamlining of process Reduced effort on the part of customer resources © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 8. ESS Quick Facts • Resources– Remote or On-Site • An ADVA Optical Networking technical resource or project manager is dedicated to the project, located at the customer location or dedicated from one of our facilities, for a period of time. • • • • • • • • • Technical PM assigned to the project Gather all customer-specific data for each device prior to delivery IP address of device is put on unit before shipping We create the provisioning/configuration file We deliver/install device at customer location already provisioned with the IP Address We verify connectivity We load the configuration (through the customer network) onto the device Verify connections Time periods can range from project-based (1 week) to long term dedication of resources (6-12 months) • Value • 8 The customer will save time, effort and resources by having a dedicated, local engineer who can perform the function of project manager and subject matter expert without having to engage additional resources to complete the project. This resource can also provide informal training to help familiarize the customer with the implementation and support of our equipment. © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 9. ESS Deployment Scope • • Customer Benefit • • 9 We have the capability to provide installation resources globally - with a reach into 94 countries around the world Streamlining the roll-out of dispersed networks Global reach for larger deployments – consistency of methods, procedures, knowledge of customer practices Reduced effort – reducing the number of partners to manage down to a single source © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 10. ESS Quick Facts • Installation • • Utilizing industry standard installation practices, we can provide resources to facilitate the deployment of your Ethernet devices. Pre-Staged Services: • • • • • Simple racking and connecting the power, WAN and optics Configuration Validation Testing SOW-based installation • Value • 10 Customer shortens the time to install a device, reduces the skillset required to deploy the equipment to the field and reduces their own effort to deploy the devices by using our dedicated PM and preprovisioning services. Speeding network deployment and allowing you to begin generating revenue faster. © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 11. ESS Training Scope Customized training packages created specifically for the network you deploy On site, remote or eLearning options Product specific and Network Manager training modules available On the job as well as “Train the Trainer” options as well • • • • Customer Benefit 11 • Training tailored to your requirements and what will best support your operational requirements © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 12. ESS Maintenance Scope Provide part sparing and technician dispatch solutions for our customers for our Ethernet family of products Next Business Day or 3 day sparing based on geography 4-Hour is available in many locations • • • Customer Benefit 12 • • • Improve customer uptime Reduces on site effort Provides centralized spares management © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 13. Ethernet Service Offering HW Maintenance (Spares) for Ethernet • Repair • • Basic – failed units returned for repair, best efforts Extended – failed units returned for repair, SLA on turnaround time • Next Business Day (NBD) Replacement (Bronze) • • • • Next and 3rd Business Day services Equipment shipped from regional depots NBD/3BD subject to customs clearance requirements Equipment shipped un-configured Mapping of supported regions on next slides • 4-Hour Replacement (Platinum) • 4-Hour replacements are available in specific regions and countries. We are currently able to service 94 countries (with some limitations) • Technician Dispatch (First Line Maintenance – FLM) • 13 4-Hour and Next Business Day technician dispatch are available based on certain geographic limitations © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 14. Coverage HW Maintenance (Spares) for Ethernet Green Zones – Next Business Day coverage Yellow Zones – Spares coverage within 1-3 Business Day Red Zones - Complex customs regimes, > 3rd Business Day turnaround 4-Hour spares can be provided in 94 countries. Please inquire with your local sales representative. 14 © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 15. ESS Initial Application Service Scope • Customer Benefit We provide a minimum of 16 hours of dedicated assistance, covering planning, provisioning and rolling out of the first devices which can be expanded based on your requirements • • • Reduced Operational effort Reduced installation time Enhances customer knowledge and familiarity with their network On the job training • 15 © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 16. ESS Quick Facts • Initial Application Service • Our TAC engineer will work remotely or on-site with our customer to set-up and provision FSP 150 products. Throughout this service, the customer will provide application (e.g. mobile backhaul), IP and Ethernet service-related data. We’ll work through all the steps together to set-up and provision units with the intention of providing on-the-job training at the same time. • • • • For Example: Day 1 (as needed) - work with the customer to discuss the topology and circuit design of the network. Day 2 - implement the design on the deployed network elements. Additional hours can be purchased in 4-hour blocks to complete the deployment (based on availability or schedule). • Value • • 16 Gain knowledge on the deployment and operation of their new equipment Saves time and effort in (rapidly) deploying their network using qualified ADVA Optical Networking resources © 2014 ADVA Optical Networking. All rights reserved. Confidential.
- 17. Thank You info@advaoptical.com IMPORTANT NOTICE The content of this presentation is strictly confidential. ADVA Optical Networking is the exclusive owner or licensee of the content, material, and information in this presentation. Any reproduction, publication or reprint, in whole or in part, is strictly prohibited. The information in this presentation may not be accurate, complete or up to date, and is provided without warranties or representations of any kind, either express or implied. ADVA Optical Networking shall not be responsible for and disclaims any liability for any loss or damages, including without limitation, direct, indirect, incidental, consequential and special damages, alleged to have been caused by or in connection with using and/or relying on the information contained in this presentation. Copyright © for the entire content of this presentation: ADVA Optical Networking.